On this page you can find the most important contact information for the Outdoor Express service.

The implementation of the Outdoor Express service is managed by EcoFellows Ltd. Travel tickets are sold by Matkahuolto and can only be purchased in advance through Matkahuolto’s online store or mobile application. Tickets must be purchased no later than 20 minutes prior to departure. The operator of the Outdoor Express bus transportation service is Tilausliikenne Atro Vuolle Oy from Tampere and MatkaMäkelä Oy from Jyväskylä.

Customer service: Bus routes and schedules, as well as ticket prices

• Matkahuolto tel. 0200 4000
• We answer 24/7
• The price of the call is €1,98 /min/answered call + local network charge (pvm) /mobile network charge (mpm). You will be charged the pvm /mpm charge for waiting in the queue.

Complaints and feedback: Trips and travel tickets

• Phone: 020 331 222
• We answer Mon-Fri from 8 am to 4 pm
• The price of the call is pvm /mpm

Atro Vuolle Oy

• Phone: 0400 630 476
• Email: atrovuolle@atrovuolle.fi

MatkaMäkelä Oy

• Phone: 0207 438 311
• Email: matka.makela@matkamakela.fi

Provide feedback and help us develop even better access to nature.

The summer 2024 Outdoor Express bus connections have been implemented with the support of Metsähallitus’ National Parks Finland Lakeland nature services and the municipalities of Tampere, Ylöjärvi, Ruovesi, and Kuhmoinen. The service is produced in cooperation with Matkahuolto, Visit Tampere, EcoFellows Ltd, and the Lake Trails.

The Outdoor Express experiment is part of the development work for the lake and nature tourism roadmap of Tampere. The goal is to test the service’s functionality and to make it a permanent part of the nature tourism service offerings in the Tampere and Pirkanmaa regions.

The tests conducted in autumn 2022, which were part of the development of sustainable travel services carried out in the Sustainable Tourism Mobility project, provide the background for the experiment. The Sustainable Tourism Mobility project is a development project implemented by Visit Tampere, the Baltic Institute of Finland, and the University of Tampere. The project is funded by the Council of Tampere Region’s REACT-EU instrument from the European Union’s COVID-19 pandemic response measures.